Theysaid - Conversational AI Surveys

We love happy customers.

Our customers and beta users are thrilled with the results that they’re getting with TheySaid.

4.9

Satisfaction score

4.8

Ease of use

5.0

Ease of setup

TESTIMONIALS

See what our customers had to say.

"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."

Alex Farmer

Chief Revenue Officer @ Nezasa

"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."

Srikrishnan Ganesan

Co-Founder & CEO @ Rocketlane

"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"

Brook P.

Head of Marketing

"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."

Maggie C.

Sr. Product Design Manager

"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."

Danny L.

Co-Founder

Frequently asked questions

Why use a 1-question survey?

Traditional surveys can be long and tedious, making them feel like a one-time task rather than a continuous conversation. With TheySaid, you engage your audience by asking one relevant question at a time, turning feedback into an ongoing dialogue. We suggest sending 6-18 questions per year. Each survey includes personalized follow-up questions, enabling AI to dive deeper into topics and provide richer insights. This continuous listening approach keeps your customers engaged throughout their journey.

What's the difference between a Survey Response and AI Conversation?

TheySaid sends 1 rating-scale question at a time, dramatically increasing response rates. A Survey Response is when a user responds to your survey by clicking on the rating scale. An example rating scale could be a 1-10 scale on an NPS question.

After the user clicks the rating scale they'll be invited to participate in a short AI Conversation where AI will ask probing questions, giving you rich insights into why the user provided their rating.

What's the difference between an AI Conversation and AI Interview?

After a user responds to a rating-scale survey question, they'll be invited to participate in a short AI Conversation where AI will ask probing questions, giving you rich insights into why the user provided their rating.

AI Interviews are designed to replace or augment in-person interviews. But instead of the moderator being a human being, the moderator is TheySaid AI. Common use cases are Market Research Interviews, Win-Loss Interviews, Competitive Intelligence Interviews, Product Development Interviews, Brand Perception Interviews, Case Study Interviews, and Post-Purchase Interviews.

What happens if I go over my limit of monthly AI Conversations?

You'll continue to receive Survey Responses, but after a user selects a rating, they'll be prompted to provide a written response to explain their rating. This written response will not be an AI Conversation, but you'll still get to see anything the user writes.

What is it like for people taking the survey?

Survey participants interact with the AI as if they’re talking to you. They can answer questions, ask their own, and even use their phone’s speech-to-text function for a hands-free experience. Want to try it out? Here’s a sample question: How satisfied are you with your company's current NPS program? Experience how conversational and interactive our AI surveys are firsthand.

Which questions should I send to start?

Great question! Here are a few ideas:
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1) Replace Existing Surveys: If you’re already sending NPS surveys, switch to AI NPS by embedding it in your website, email templates, or tools like Pendo or Intercom.
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2) Newsletter Feedback: At the end of your newsletter, ask, How valuable is today’s content? to gather immediate feedback.
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3) Presentation Feedback: After a demo or speech, include a QR code in your slide deck that asks, How valuable was today’s presentation?

4) Help Documentation: Embed a question like, How easy is it to find what you’re looking for? on your help site. AI can assist users in real-time and provide insights into improving your docs.
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5) And many more options based on your customer touchpoints!

How do I sprinkle these questions along the customer journey?

Think of these as listening posts along your customer’s journey:
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1) Prospects: Embed feedback questions in marketing content like newsletters or blog posts.
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2) Buyers: Identify buying intent by asking questions at the end of sales presentations, e.g., How likely are you to try our product soon?
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3) New Customers: Ask, How easy was it to get started with our company? during onboarding.

4) Existing Customers: Regularly check in with NPS, product feedback, CSAT, and perceived value questions.
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5) Renewal and Upsell: Use questions like, How likely are you to hire a CFO in the next 6 months? to identify upsell opportunities.
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6) Customer Transitions: When a champion is leaving, ask, How likely are you to become the main contact with our company? These 10-18 questions can guide you through understanding your customers better at every stage.

Can my international customers interact with the AI survey in
multiple languages?

Absolutely! Our AI automatically detects and interacts in over 80 languages, ensuring your audience feels comfortable and understood, no matter where they are.

Is the AI survey safe?

Yes, your data is secure with us:
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1) Your proprietary data, including customer information, is never used to train our models. TheySaid may occasionally review anonymized conversations to improve the quality of experience we provide to your users.
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2) We are SOC 2 Type II certified.

3) You control the information shared, and users have the option to stay anonymous.

Can I use TheySaid AI for personal use?

Definitely! You can point the AI to your portfolio page, resume, or even a dating profile to get honest feedback. Yes, really!

The World's First Conversational AI Survey.

Our AI tool scans your website to generate survey questions

Embed the AI-powered survey questions anywhere

Evo, our AI chat bot, automates follow up with customers

Dive into the responses, results, and action items

Scan your website in seconds to generate meaningful survey questions.

Embed your surveys anywhere in your current customer flows.

TheySaid's AI digs deeper and asks personalized follow up questions real time.

Dive into survey responses with AI-generated summaries.