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Frequently asked questions

What is an AI Survey?
Time to ditch your grandparent's survey tool and enter the modern era of collecting feedback. AI Surveys ask a series of questions in conversational format, creating a personalized and engaging experience as AI asks follow up questions based on how users respond.
Is the AI survey safe?
TheySaid is SOC II Type 2, ISO 27001 and GDPR compliant, with a HIPPA certification expected in February 2025. TheySaid gives you full control over the AI, including the data you use to train your custom AI and how AI is allowed to interact with your Users.
Who uses AI Surveys?
Anyone who needs to gather feedback from someone else is a customer of TheySaid AI. This can be marketers looking to understand customer preferences, sales teams who want to do win-loss analysis, product and design teams who want to validate ideas, human resources teams who want to collect employee feedback, engineering teams who want to understand the impact of tech debt on user experience, school administrators who want to collect student feedback, non-profit fundraisers who want to gather donor feedback, or even single people who want to get feedback on their dating profile.
What kinds of feedback can I gather with AI?
TheySaid AI Conversations can be used to gather 4 kinds of feedback:
1) AI Surveys - a series of rating scale, multiple choice, ranking or open-ended questions.
2) AI Interviews - a conversation with Users that that goes in depth about their experiences and opinions.
3) AI Pulses - a single-question survey to take the pulse of Users (NPS, CSAT, CES, CPV).
4) AI Polls - supercharge your polls by asking users why they answered the way they did.
What is the experience for users taking the AI Survey?
AI Surveys are an incredible upgrade to traditional surveys. Questions are asked of users in a chat-like format, and you can give AI permission to ask users follow up questions based on their response. This not only personalizes the conversation, but it also leads to much higher completion rates.
Can my international customers interact with the AI survey in multiple languages?
Yes! AI will examine User messages and reply back in the User's language. To avoid re-writing your survey in multiple languages, you can start your survey by letting the User pick what language they want to use.
Can I use TheySaid AI for personal use?
Yes, some of the best use cases we've seen are people who test their dating profiles, married couples who send each other scheduled messages, or productivity junkies who send surveys to their database of contacts.

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