Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Customer Perceived Value: The Crystal Ball for Business Growth
Customer Perceived Value: The Crystal Ball for Business Growth
by
|
May 17, 2023
Who Owns Upsells? Finding the Right Combination For Customer Growth
Who Owns Upsells? Finding the Right Combination For Customer Growth
by
|
Apr 28, 2023
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
by
|
Apr 18, 2023
What’s New in TheySaid?
What’s New in TheySaid?
by
|
Mar 31, 2023
Product Market Fit Is the Future for Customer Leaders
Product Market Fit Is the Future for Customer Leaders
by
|
Jan 5, 2023
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
by
|
Nov 18, 2022
How to buy a Customer Success Platform
How to buy a Customer Success Platform
by
|
Oct 20, 2022
Pricing? Yep, the CS Leader Has To Drive This Too
Pricing? Yep, the CS Leader Has To Drive This Too
by
|
May 16, 2022
The Latest 2.0 Magazine is Out: Customer-Led Growth
The Latest 2.0 Magazine is Out: Customer-Led Growth
by
|
Feb 1, 2022
Why Your Budgeting Narrative Must Change
Why Your Budgeting Narrative Must Change
by
|
Jan 24, 2022
Partnering With Product to Best Represent Your Customers
Partnering With Product to Best Represent Your Customers
by
|
Oct 20, 2021
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
by
|
Sep 29, 2021

Reduce time and get better insights with AI Micro Surveys

Get Started - Free
No credit card required