Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Tips
4 Ways CCOs Get "Stuck”
4 Ways CCOs Get "Stuck”
by
Chris
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Aug 31, 2021
CS Ops is the 2.0 Leader’s Secret Weapon
CS Ops is the 2.0 Leader’s Secret Weapon
by
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Aug 10, 2021
Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On
Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On
by
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Jun 29, 2021
Introducing the First Magazine for Customer Success: 2.0
Introducing the First Magazine for Customer Success: 2.0
by
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May 10, 2021
Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
by
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Mar 23, 2021
Is Your Low-Touch Model Really Just Customer Support *Plus*?
Is Your Low-Touch Model Really Just Customer Support *Plus*?
by
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Feb 22, 2021
Customer Success Leaders: It's Time to Level Up Your Finance Game
Customer Success Leaders: It's Time to Level Up Your Finance Game
by
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Jan 18, 2021
How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
by
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Nov 18, 2020
Use This 5-Question Rubric to Help Your Success Team Level Up
Use This 5-Question Rubric to Help Your Success Team Level Up
by
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Oct 5, 2020
Why Customer Marketing Must Live Within Customer Success
Why Customer Marketing Must Live Within Customer Success
by
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Sep 29, 2020
Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right
Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right
by
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Sep 1, 2020
"Deliver on the Trusted Partner Promise" and Other Advice for Founding a Customer Success Team
"Deliver on the Trusted Partner Promise" and Other Advice for Founding a Customer Success Team
by
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Aug 24, 2020

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