TheySaid Blog

Browse our blog for tips, insights, and stories on simplifying work and making a difference at your organization

What Is an Online Survey? Types, Benefits, and How AI is Transforming Data Collection

Chris

Jan 15, 2025

Why Online Medical Surveys Are Changing Healthcare Feedback

Chris

Jan 14, 2025

How to Conduct an Online Client Satisfaction Survey Effectively

Chris

Jan 14, 2025

Steps to Creating a Good Survey | Effective Survey Tips

Lihong

Jan 15, 2025

Development

Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change

Chris

Mar 19, 2024

The Principles of a Remarkable Customer Experience: A Chief People Officer Turned CCO’s Perspective

Mar 13, 2024

How CS Becomes MVP of the Executive Team

Feb 29, 2024

Career Pathing for CSMs | TheySaid

Feb 28, 2024

Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock

Feb 28, 2024

50 Things Every Customer Success Leader Should Know

Feb 26, 2024

Speak the Language of the CFO When Setting the Customer Success Budget

Feb 22, 2024

The 5 Stages of Digital Customer Success Maturity

Feb 8, 2024

Should Pre-sales Report Into Customer Success or Sales?

Feb 6, 2024

The Future of Digital CS? Take a Look at Brian LaFaille's Program

Feb 1, 2024

Personalizing Digital CS With the HEART Framework

Feb 1, 2024

Unified Feedback, Unified Front: Aligning GTM Teams with the Pulse of Customer Voice

Oct 11, 2023

Revenue and Relationships: Celebrating the Dual Mandate of CS Teams

Chris

Oct 5, 2023

The Ultimate Guide to Boosting NRR: A Deep Dive Into Early Indicators for Revenue Leaders

Sep 27, 2023

Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps

Sep 12, 2023