TheySaid Blog

Browse our blog for tips, insights, and stories on simplifying work and making a difference at your organization

Why Online Medical Surveys Are Changing Healthcare Feedback

Chris

Jan 14, 2025

How to Conduct an Online Client Satisfaction Survey Effectively

Chris

Jan 14, 2025

The Ultimate Guide to Post Event Survey

Lihong

Jan 15, 2025

Steps to Creating a Good Survey | Effective Survey Tips

Lihong

Jan 15, 2025

CS Ops is the 2.0 Leader’s Secret Weapon

Aug 10, 2021

Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On

Jun 29, 2021

Introducing the First Magazine for Customer Success: 2.0

May 10, 2021

Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen

Mar 23, 2021

Is Your Low-Touch Model Really Just Customer Support *Plus*?

Feb 22, 2021

Customer Success Leaders: It's Time to Level Up Your Finance Game

Jan 18, 2021

How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)

Nov 18, 2020

Use This 5-Question Rubric to Help Your Success Team Level Up

Oct 5, 2020

Why Customer Marketing Must Live Within Customer Success

Sep 29, 2020

Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right

Sep 1, 2020

"Deliver on the Trusted Partner Promise" and Other Advice for Founding a Customer Success Team

Aug 24, 2020

Everyone Says They Value Customer Success. These 9 Questions Verify if It’s True

Jun 22, 2020

Lucidworks’ CCO on Dismantling Silos, Evolving Team Structure, and Defining a Culture Around Customer Success

Jun 17, 2020

It’s Called “Customer Success”, So Why Aren’t We Measuring if Customers Are Successful?

Jun 10, 2020

A Quick Guide to Gauging Customer Health During the Pandemic

May 20, 2020